Return Policy

Bridal assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 50% refund of the cost of the product ( 50% shall be charged as Order Processing charges & Other Misc. Charges) 
 
Please note that we are not accepting any returns for stitched products at any circumstance.
 
You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product.

Returns made without notice SHALL NOT qualify for a refund.
 
You cannot return the discounted Or Sale items.
 
You may return the product to us at the below mentioned address:
 
Bridal
Opp. Bhagwandas & Co.,
Lalgate, Surat -395002,
Gujarat, INDIA
 
Customer needs to bear the shipping costs while returning the products, In any condition we are not liable to paid the returning shipping cost.
 
We shall not refund the shipping charges paid by you while purchasing the item.
 
We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
 
At any point of time, the refunds will not exceed the 50% value of the total purchases.
 
BRIDAL will not be responsible for return the money which you have paid for shipping to send the parcel back.
 
Returns would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse.
 
Refund will take time to reflect in customer's account about 4 to 5 working days after receiving products at our store.
 
Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
 
In case of product return, we will issue a refund as per above policy once we received the product back at our store address. 
 
BridalSurat.com firmly believes that all the customers who order online are aware that the colors seen on the monitor will be slightly different as compared to the color of actual outfit or any item ordered and that the body measurements supplied by you for alterations will be correct.
 
We will not give any refund or any return for BOLLYWOOD REPLICA products. All bollywood products images are reference purpose only and actual products may vary in color, fabrics and work.
 
Disclaimer for Color and Description
Product specifications are approximate in value.
Slight variation in color is possible from how it appears on our website.
Due to repeated use, embellishments, beads and any other decorative may come off.
Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
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Store Hours
Mon To Sat :10.00am to 8.00pm IST
Sun : 10.00am to 5.00pm IST
Quick Customer Support
Mail : care@bridalsurat.com
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